Refund policy

Shipping Policy

Delivery times are estimates and may vary due to carrier delays, weather, or other circumstances beyond our control.

Shipping Address Accuracy

Customers are responsible for providing an accurate shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned due to an incorrect address, the customer may be responsible for additional shipping fees to resend the package.

Return & Refund Policy

Return Eligibility

We accept returns within 30 days of delivery.

To qualify for a return:

  • Items must be unused and in original condition

  • Items must be returned in original packaging

  • Proof of purchase is required

We reserve the right to deny returns that show signs of use, wear, or damage.

Return Shipping

Customers are responsible for return shipping costs.

For convenience, we may provide a prepaid return label, and the cost of the label will be deducted from the refund.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

If confirmed, we will:

  • Provide a prepaid return label

  • Cover all return shipping costs

  • Issue a full refund including original shipping

Refund Processing

Once your return is received and inspected:

  • Approved refunds will be issued within 5–10 business days

  • Refunds will be issued to the original payment method

  • Original shipping fees are non-refundable unless the return is due to our error

 

Athletic Training Equipment Disclaimer

The ZEK Band® is a performance training product intended for athletic development.

By purchasing and using this product, you acknowledge that:

  • Athletic training involves inherent risks of injury

  • Proper technique and supervision are recommended

  • Users assume responsibility for safe and appropriate use

We are not responsible for injuries resulting from misuse, improper training practices, or failure to follow recommended guidelines.

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thezekband@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thezekband@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thezekband@gmail.com.