Frequently Asked Quesitons
Orders & Shipping
Q: How much does shipping cost?
A: Standard shipping is free on all ZEK Band orders within the United States. If you’d like to receive your order faster, we offer 2–3 day expedited shipping for a $3.00 flat fee.
Q: How long will it take to receive my ZEK Band?
A: Orders with standard shipping typically arrive within 5–7 business days. Expedited shipping orders usually arrive within 2–3 business days.
Q: Do you ship internationally?
A: At this time, we currently ship within the United States only. We plan to expand international shipping options in the future.
Q: How can I track my order?
A: Once your order has shipped, you’ll receive a confirmation email with a tracking link so you can follow your package every step of the way.
Returns & Exchanges
Q: What is your return policy?
A: We want you to love your ZEK Band. If for any reason you’re not satisfied, you may return your product within 30 days of delivery for a refund or exchange.
Q: Do I have to pay for return shipping?
A: Yes. Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return reaches us safely.
Q: How do I start a return?
A: Please contact our customer support team at [support@zekband.com] with your order number and reason for return. We’ll provide detailed instructions to help you complete the process.
Q: When will I receive my refund?
A: Once your return is received and inspected, your refund will be processed within 5–7 business days. The credit will automatically be applied to your original payment method.
General Purchase Questions
Q: Is there a warranty on the ZEK Band?
A: Yes. The ZEK Band comes with a one-year limited warranty against manufacturing defects. For warranty support, reach out to our team at [support@zekband.com].
Q: Who can I contact if I have more questions?
A: Our customer care team is here to help! Email us anytime at [support@zekband.com] and we’ll get back to you promptly.